Product Services Procedure
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01
Service Application
Contact Aurora World's service department via online or telephone, and submit issues with the product.
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02
Product Shipping to Aurora World
Follow Aurora World's guideline for shipping methods.
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03
Repairs & Replacements
Aurora World Product Services will either repair or replace the products per the application. Should any cost arise from the issues, the customers will be contact via telephone with details.
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04
Product Shipping to Customers
Aurora World will ship the product back to the customers
Submission Form
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Customer Service |
Aurora World's service center 070-4237-0041 Address : Repair Center, B1 floor, Aurora World Building, 624, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea E-mail address : as@auroraworld.com Our helpline hours : 10:00 ~ 17:00 (Closed on weekends and holidays., Lunch Break 12:20 ~ 13:30) |
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Online |
Online Service After online inquiry, we will respond to your inquiry by e-mail or phone within 1 to 2 business days. |
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Mobile |
After calling the service center to issue the claim, receive the issued products (Customer → Aurora World). |
Before Filing a Claim Submission
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Many claims are often due to simple battery malfunction. If your issues with the products fall under any of the conditions below, please try replacing the battery before filing a claim.
- If you hear a repeating beeping sound
- If the audio only plays the very beginning or the very end of the clip when the product is turned on
- If when the audio is played, it stops abrutply, and starts again from the very ybeginning of the clip
- If the product is damaged due to customer's mishandling, Aurora World may charge for the repair and replacement even during the warranty period (Destruction, water damage, battery leak)
- If the product has been out of production for a long time, it may be impossible to replace and repair the damages (Aurora World typically keeps parts of the products up to 1 year from the end of production)