Product defects should be submitted within 10 days of the initial purchase. Product warranty is covered up to 6 months from the initial purchase.
Please contact our Product Services with regards to any of the below.
Services Fee & Courier Fee
Category |
Defect on Purchase |
Defect during Warranty Period |
After Warranty Period |
|---|---|---|---|
Services Fee |
Free |
Free |
Services Fee |
Courier Fee |
Aurora World covers both directions |
Shipping to Aurora World is covered by the customer, and shipping back to the customer is covered by Aurora World |
Customer covers both directions |
Exceptions to Free Repair or Replacement
- Defects or damages after Warranty Period
- Product damages stemming from intentional destruction, mishandling, and misuse.
- Willful disassembly of the products for reasons other than battery replacement.
- Damages due to natural disasters.
- Product wears after prolonged usage (trading cards and figures)
- Product purchase records or receipts cannot be located.